Shipping & Delivery

1. Order Processing

All orders placed on cctvvillage.co.uk are processed once payment has been successfully completed and verified. Orders are typically prepared for dispatch during normal business hours.

We reserve the right to contact customers for additional verification or clarification before dispatching an order.

2. Dispatch Notification

Once your order has been dispatched, cctvvillage.co.uk will notify you by email. This notification will include:

  • Confirmation of dispatch

  • Estimated delivery timeframe

  • Courier details (where applicable)

  • Any relevant information regarding delays or special delivery requirements

Estimated delivery times are provided in good faith and are not guaranteed.

3. Delivery Times

Delivery times may vary depending on:

  • Product availability

  • Delivery location

  • Courier service used

  • External factors beyond our control

While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances such as courier disruption, weather conditions, or peak periods. In such cases, we will endeavour to keep you informed where possible.

4. Delivery Address

It is the customer’s responsibility to ensure that the delivery address provided at checkout is complete and accurate. CCTVVillage cannot be held responsible for delays or losses resulting from incorrect or incomplete address details.

If an order is returned due to an incorrect address, additional delivery charges may apply for re-dispatch.

5. Receipt of Goods & Inspection

Upon delivery, customers are responsible for inspecting goods as soon as reasonably possible.

If cctvvillage.co.uk receives no communication from the customer within 7 days of delivery regarding any issues, defects, or discrepancies, the goods will be deemed to have been received in full working order and in satisfactory condition.

Any issues, including missing items, transit damage, or faults, must be reported within this timeframe to ensure prompt resolution.

6. Damaged or Missing Goods

If goods are delivered with visible damage, customers should, where possible, note the damage on the courier’s delivery documentation at the time of receipt.

Any damage or missing items must be reported to cctvvillage.co.uk within 7 days of delivery. Failure to report within this period may affect our ability to raise a claim with the courier and may limit available remedies.

7. Failed or Refused Deliveries

If a delivery attempt is unsuccessful due to the recipient being unavailable or if delivery is refused without prior agreement, the order may be returned to us. In such cases, CCTVVillage reserves the right to charge additional delivery or re-delivery costs.

8. Risk and Ownership

Risk in the goods passes to the customer upon successful delivery. Ownership of the goods passes to the customer once full payment has been received and the goods have been dispatched.

9. Force Majeure

CCTVVillage shall not be liable for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to acts of God, strikes, transport disruptions, or governmental restrictions.

10. Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us using the details provided on our Contact Us page. Our team will be happy to assist.