Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

KINTECH TRADING LIMITED
Trading as: CCTVVILLAGE
Registered in the United Kingdom
Email: cctvvillage@kintechmail.com

2. Information We Collect

We may collect and process the following categories of personal data:

a) Information You Provide to Us

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment details (processed securely by third-party payment providers)

  • Order details and purchase history

  • Communications with us (email, WhatsApp, phone enquiries, support requests)

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring website or source

This information is collected using cookies and similar technologies (see Section 10).

3. How We Use Your Personal Data

We use personal data for the following purposes:

  • To process and fulfil orders

  • To deliver products to you

  • To provide before-sale and after-sale customer support

  • To manage warranties, repairs, returns, and exchanges

  • To respond to enquiries and communications

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory obligations

  • To prevent fraud and ensure website security

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to fulfil orders and provide services

  • Legal obligation – to comply with tax, accounting, and consumer law

  • Legitimate interests – to operate, improve, and secure our business

  • Consent – where required, such as for certain marketing communications

You may withdraw consent at any time where consent is the lawful basis.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • Payment processors

  • Courier and delivery companies

  • IT and website service providers

  • Warranty or repair service providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and warranty obligations.

Order and transaction records may be retained for statutory periods as required by UK law.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (where applicable)

  • Restrict processing of your data

  • Object to processing based on legitimate interests

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details provided in Section 11.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include secure systems, restricted access, and trusted third-party platforms for payments and data handling.

Despite our efforts, no online transmission or storage system can be guaranteed to be 100% secure.

9. International Data Transfers

We do not routinely transfer personal data outside the United Kingdom. Where any data is processed outside the UK by third-party service providers, appropriate safeguards are in place to ensure compliance with UK GDPR.

10. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

A separate Cookie Policy may apply.

11. Contact Us

If you have any questions about this Privacy Policy, how we use your personal data, or wish to exercise your data protection rights, please contact us:

Email: cctvvillage@kintechmail.com
Website: www.cctvvillage.co.uk

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in legal requirements or business practices. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.